Thank you for shopping at HazelGal! We appreciate your trust in us for your sterling silver jewelry needs. Our refund policy for sterling silver jewelry is designed to ensure your satisfaction and provide a smooth shopping experience.
For Sterling Silver Jewelry
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Time-frame: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 – 7 days.
Shipping Costs: Shipping costs are non-refundable. In the case of items with free shipping, the actual shipping cost incurred by us will be deducted from your refund and you are responsible for the return shipping cost.
We value your satisfaction and aim to make our refund process as seamless as possible.
For Statement Jewelry
We extend a 7-day Order Assistance to all orders, commencing from either the date of order confirmation or the delivery date as specified by the logistics company. After this period, after-sales service will no longer be applicable.
Quality Issues or Damage during Shipping:
If the statement jewelry you purchased from Hazel Gal has quality problems or is damaged during shipping, in most cases, we will provide a full refund.
Non-Reception of Package:
If you did not receive your package, we will assist you in tracking it. If it is determined that the package has been lost, a full refund will be processed.
Insufficient Quantity of Products:
If some products are missing from your order, we will refund you for the missing items in full.
Note: Due to inventory limitations or factory production cycles, certain products may temporarily be out of stock. In such cases, we will automatically refund the amount for these items.
Situations Not Covered by Order Assistance:
Personal Preference: Dissatisfaction with the received products or perceived quality concerns.
Size or Color Selection Errors: Selection of the wrong size or color.
Incorrect Shipping Address: Inaccurate shipping address resulting in failed delivery or package loss.
Unreachable Consignee: Consignee’s unavailability via phone, email, or social media, leading to delivery issues or package loss.
Customs Clearance Issues: Failure to cooperate with customs clearance may result in package destruction.
Requested Package Placement: If you request to have the package placed in a specific location, like in the garage or outside the door, it may lead to package loss.
If requested that the package be placed in the garage or outside the door, causing the package to be lost.
* Due to the high volume of mailbox theft we suggest you ship to a safe address.we are not responsible for stolen packages. You will have to make a claim with the post office.
For non-quality issues or quality problems without valid evidence, returns will not be accepted.
Please Note: The warehouse department cannot accept packages subject to shipping and customs duties or packages returned without prior negotiation.
Refund Policy for Custom Jewelry
Custom Orders: Custom jewelry items are made to order and are non-returnable. We work closely with you during the design process to ensure your satisfaction.
Defective or Damaged Custom Items: If you receive a defective or damaged custom jewelry item, please contact us immediately for assistance.
Refund Process: We will assess the issue and, if necessary, provide a replacement or refund.
If you have any questions regarding our refund policy for sterling silver jewelry, please contact us at [email protected]
Thank you for shopping with us!