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Popular Questions
YES. you can browse through the collections without an account and add to cart,but to be able to buy,you need to setup an account while placing an order. You’ll be able to view recent orders,review your past purchases, manage your shipping and billing address.
Our payment system is supported by stripe just like Facebook/Amazon/Wish. So please rest assured that your payment is absolutely safe.
We accept credit card / debit card payments. If you are not able to make a payment via above methods,pease send us an email: [email protected]
All purchases are final.
We cannot accept modifications or cancellations to your orders once submitted as all our products are Made-to-Order. We do not carry inventory and each product is crafted with detail to fit your design needs.
This includes different sizing, design changes, or quantity. If you would like to increase your quantity, please place an separate order.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order. Unclaimed returns get donated to charity after 4 weeks.
No, but if there’s something you absolutely must have, please contact us via Facebook or the contact form on this website. No promises, of course, we’re excited to produce things that you’re excited about!
Customizing a product couldn’t be easier! Simply order the product, check out, and email us your photo. If you have any questions, please contact us at [email protected]
Our suppliers typically ship items with 2 to 8 days of receiving an order.From that point,it takes 2 to 3 weeks for items to arrive.The government usually requires shipping from other countries to pay additional taxes according to some consideration.you will be responsible for paying the customs duty upon delivery. The customs fees may vary depending on the order value, country limits, etc.
As soon as your product(s) ships,you will receive a tracking number that will let you keep tabs of where your order is at all times.
In most states and countries, we do not charge tax on your order as we do not have “nexus” in those locations (we are not large enough). However, our suppliers are significantly larger and do charge this tax, then remit it to the relevant authority. They also pass this charge on to us.
We offer free delivery since we understand that your order may be subject to import duties and taxes (including VAT) once it reaches your destination country.HazelGal is not responsible for these charges if they are applied and are your responsibility as the customer.
Hazelgal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).as each country has different Custom Duties and Laws of Taxation. You need to pay customs duties within 7 days of receiving the notification. The time waiting for you to pay customs duties will not be included in the order delivery time.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, Hazelgal will not reship or refund the order.
If your package has not been received, Carriers will determine the package as ‘Undeliverable’ or ‘Lost in Transit’.
If you have not received your package within the allotted time, you may call the Carrier directly as the customer.It would also be good to double-check that the shipping address was correct with the shipping carrier to try locating the lost order.
- We are not able to file claims on packages marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered. Or In that case, any replacements would have to be at your expense.
- Delivery times include observed holidays or unexpected carrier delays.
- Errors caused by you/your customer’s incomplete or insufficient address,HazelGal will not be able to refund orders. Packages are never guaranteed to be rerouted to HazelGal and may be disposed by the carrier which HazelGal is not at fault for.
We take a lot of manual steps to ensure your customized product has been produced as accurately as possible, and this also extends to the fulfilment notifications and tracking numbers. We will add the tracking numbers so your order as soon as possible.
There is a limited time to make changes to your personalized product. We analyze and approve customized products before sending them to production. So, if you want to make a change to a product, please contact us as soon as possible to ensure we can make the change for you. We are unable to make changes to an order once it has been released to production.
While we have made every effort to display colors of the products as accurately as possible,we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.Some products may also appear smaller or larger than their image displayed on the site.
PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back.
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products are bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes.
We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Please see the returns policy regarding incorrect sizes: https://hazelgal.com/refund-policy/
